Refund & Return Policy

At Achaar Vichar, we take care to prepare and pack every order responsibly. Because our products include food items, returns must be handled with particular attention to hygiene, product integrity and customer safety.
This policy explains when you can request a cancellation, refund or replacement. It does not limit any rights or remedies available under applicable consumer-protection law

1. Returns of Food Products
For food-safety and hygiene reasons, we generally do not accept change-of-mind returns of food products once delivered, particularly where the seal has been opened or the product has been used.
This restriction does not apply to remedies that may be required for products that are damaged, defective, unsafe, incorrect, expired when supplied, or otherwise fail to conform to the order or applicable law.
Please contact us if you are uncertain about the eligibility of your claim.

2. Damaged, Defective, Incorrect or Unsafe Products
If you receive a product that is damaged, defective, incorrect, appears tampered with, or raises a genuine food-safety concern, contact us within 48 hours of delivery where possible.
To help us assess the issue, please provide:

Your order number and purchase details.
Photographs of the parcel and shipping label.
Clear photographs of the affected product, seal and packaging.
The batch number, date markings and expiry or best-before details, where applicable.
A short explanation of the issue.

If a product may be unsafe, do not consume it. Keep it separate from other food and retain the packaging where practical. If there is a serious safety concern, tell us promptly.
We may request additional information reasonably necessary to investigate the claim. We will not require you to consume or use a potentially unsafe product as proof.
After review, we may offer an appropriate remedy, such as a replacement, refund or another resolution, depending on the issue, the evidence available and applicable law.

3. Missing Items or Incorrect Orders
If an item is missing from your parcel or you receive a different product from the one ordered, contact us with your order number and photographs of the parcel and its contents.
We will investigate and, where appropriate, arrange shipment of the missing or correct item, a refund or another suitable remedy.

4. Order Cancellations
If you wish to cancel an order, contact us as soon as possible using the details below.
Cancellation may be possible before the order has been processed or handed over to the courier. Once an order has been dispatched, cancellation may no longer be operationally possible.
Where cancellation is accepted, any refund due will be processed through the original payment method where feasible, subject to applicable payment-provider procedures and law.
Nothing in this section removes a cancellation or refund right that is otherwise required by law.

5. Products Not Eligible for Ordinary Change-of-Mind Returns
Ordinary change-of-mind returns are generally not accepted for:

Opened or used food products.
Food products where the seal or packaging has been opened after delivery.
Products returned without prior communication where return authorisation is reasonably necessary for handling.

These restrictions do not prevent us from reviewing a legitimate claim concerning damage, defects, safety, incorrect fulfilment or another issue covered by applicable law.

6. Refund Approval and Processing
Once we have reviewed your request, we will inform you of the outcome.
If a refund is approved, we will initiate it through the original payment method where possible. We aim to initiate approved refunds within 7–10 business days, although the time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.
If the original payment method is no longer available, we will contact you to discuss a lawful and practical alternative.
Shipping charges and other fees, where applicable, will be treated in accordance with the reason for the refund, the disclosed checkout terms and applicable law.

7. Replacements
Where a replacement is an appropriate remedy, we will confirm the next steps and estimated dispatch timeline.
Replacement availability may depend on stock, production and delivery coverage. If a replacement cannot reasonably be provided, we will discuss an alternative remedy as appropriate.
We will not insist on a replacement where applicable law entitles the customer to another remedy.

8. Return Shipping
For approved returns, we will explain the return process and whether the product needs to be sent back.
Where a return is required because of our error, a defective or incorrect product, or another circumstance in which we are responsible, we will communicate the applicable return-shipping arrangement and any remedy required by law.
Do not ship products back without contacting us first, unless applicable law or the circumstances require otherwise.

9. International Orders
International orders may be subject to additional shipping, customs and import restrictions.
If an international order is damaged, incorrect or otherwise eligible for a remedy, contact us with the information listed above. We will assess the claim in light of the circumstances and applicable law.
Customs duties or third-party charges already paid may not be recoverable from the relevant authority or service provider. This does not remove any refund obligation that applies to us under law.

10. How to Request a Refund or Replacement
Contact our customer support team and include your order number, the email address or telephone number used at checkout, and a description of the issue.
Achaar Vichar
Phone / WhatsApp: +91 88190 01111
Email: support@achaarvichar.in
Location: Bhopal, Madhya Pradesh, India
We will review your request and respond with the next steps.

11. Policy Updates
We may update this policy when our processes or legal requirements change. The latest version will be published on this page.
No policy update will remove rights that have already accrued to customers or override mandatory consumer-protection requirements.