Privacy Policy

Achaar Vichar (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, place an order, contact us or otherwise interact with our services.

Our business is based in Bhopal, Madhya Pradesh, India. This policy applies to customers in India and, where applicable, customers purchasing from other countries.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: Name, email address, telephone number and billing or shipping address.
Order information: Products purchased, order history, transaction status, delivery instructions and customer service correspondence.
Payment information: Payment status, transaction references and related information provided by our payment providers. We do not intend to store full payment card details on our own systems.
Device and usage information: IP address, browser type, device identifiers, pages viewed, referral sources and interactions with our website.
Marketing preferences: Your preferences and consent relating to promotional emails, messages, offers and newsletters.
Information you provide voluntarily: Reviews, feedback, survey responses and messages sent to us.

We may collect information directly from you, automatically through website technologies, and from service providers involved in processing your order.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing payments and fulfilling orders.
Arranging shipping, delivery, tracking and customer support.
Sending order confirmations, invoices and essential service communications.
Responding to questions, complaints, refund requests and product-related concerns.
Improving our website, products, shopping experience and customer service.
Detecting fraud, preventing misuse and maintaining website security.
Sending marketing communications where permitted by law and subject to applicable consent or opt-out requirements.
Meeting tax, accounting, food-safety, consumer-protection and other legal obligations.
Establishing, exercising or defending legal claims when necessary.

We do not use personal information for purposes incompatible with this policy without an appropriate legal basis.

3. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the shopping cart, remember preferences, understand website performance, measure advertising effectiveness and improve your experience.

Some cookies are necessary for the website to function. Other analytics and advertising technologies may depend on your consent or preferences where required by applicable law.

You can manage cookies through your browser settings and any cookie preference controls made available on our website. Disabling certain cookies may affect website functionality.

4. When We Share Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

Shopify and website service providers that host or support our online store.
Payment processors and banks that process transactions.
Courier and logistics partners that deliver your orders.
Analytics and advertising providers that help us understand website performance and manage marketing, subject to applicable requirements.
Customer support and communication providers that help us respond to enquiries.
Professional advisers, regulators and public authorities when disclosure is legally required or necessary to protect our rights.

We do not sell personal information to third parties for their own independent marketing purposes. Service providers may process information under their own applicable terms and privacy policies.

5. International Data Transfers

Some of our service providers may process or store information outside India. Where personal information is transferred across borders, we will take steps required by applicable data-protection law and relevant contractual safeguards.

The privacy protections available in another country may differ from those in your country of residence.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, dispute resolution and legal obligations.

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable law, you may be entitled to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request erasure of personal information where legally available.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a privacy concern or lodge a complaint with the appropriate authority.

To exercise a right, contact us using the details below. We may need to verify your identity before acting on a request. Some information may need to be retained where required by law.

8. Marketing Communications

You may unsubscribe from promotional emails through the unsubscribe link included in the message or by contacting us. You may also request that we stop sending promotional messages through other channels, subject to applicable law.

We may continue to send essential communications about orders, payments, delivery, security or customer service.

9. Children's Privacy

Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect children's personal information unlawfully. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Third-Party Websites

Our website may link to third-party websites, payment services or social media platforms. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The revised version will be published on this page with an updated revision date.

12. Contact Us

For privacy questions, requests or complaints, contact:

Achaar Vichar
Shanti Nagar, Bhopal, Madhya Pradesh 462001, India
Phone / WhatsApp: +91 88190 01111
Email: support@achaarvichar.in

This policy should be read alongside our Terms & Conditions, Shipping Policy and Refund Policy.