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Shipping Policy

At Achaar Vichar, every jar is prepared with care and packed for its journey from our kitchen in Bhopal to your home. This policy explains how we process, dispatch and deliver orders within India and to eligible international destinations.

 
1. Shipping Locations
Within India: We aim to deliver across India wherever our courier partners can service the destination. Availability is confirmed by the delivery address entered at checkout.
International orders: We ship internationally only to countries and addresses supported by our checkout and logistics partners. Availability may change depending on food-import regulations, carrier coverage and customs requirements.
Placing an international order does not guarantee that the destination country's authorities will permit the product to be imported.
 
2. Order Processing and Dispatch
Orders are generally processed within 2–4 business days after successful payment, excluding Sundays, public holidays and exceptional circumstances.
Orders may require additional processing time during festivals, promotional campaigns, unusually high demand or circumstances affecting production and dispatch.
Orders are prepared and packed with care before being handed over to the courier. You will receive an order confirmation and, where available, tracking details once your shipment is dispatched.
The processing time is separate from the transit time required by the courier.
 
3. Estimated Delivery Times
The following are indicative estimates, not guaranteed delivery dates:

  • Within India: Approximately 5–10 business days after dispatch.

  • International destinations: Delivery times vary by country, shipping method, customs clearance and local carrier availability. An estimate, where available, will be shown at checkout or communicated separately.

Remote locations, difficult weather, carrier disruptions, public holidays, customs inspections and other unforeseen events may extend delivery times.
 
4. Shipping Charges and Free Shipping
Applicable shipping charges are calculated or displayed at checkout before payment.
Our website currently advertises free shipping on eligible orders above ₹599. Eligibility, exclusions and any promotional conditions displayed at checkout will apply.
For international orders, shipping charges may differ from domestic charges and will be shown before the order is completed wherever the checkout supports them.
If a shipping promotion is available, its stated conditions will apply. We will not charge undisclosed fees without an appropriate basis and notice.
 
5. Tracking Your Order
Where tracking is available, we will share the tracking link or number through the contact channel provided during checkout.
Courier tracking information may take time to update after dispatch. If your tracking status has not changed for an unusually long period or the estimated delivery date has passed, contact us with your order number.
 
6. Delivery Address and Failed Deliveries
Customers are responsible for providing accurate delivery information, including the recipient's name, complete address, postal code and reachable contact number.
If an address is incomplete, a delivery attempt fails, or the courier cannot reach the recipient, we may need to coordinate a further delivery attempt.
Where a shipment is returned because of incorrect address details, non-availability or failure to collect it, we will assess the situation and communicate any lawful and reasonable options for redelivery or refund. Any additional charges must be disclosed and applied consistently with applicable law.
We will not automatically deny a remedy where the failure resulted from our own error or where a customer's statutory rights require otherwise.
 
7. International Customs, Duties and Restrictions
International shipments may be subject to customs inspection, import duties, taxes, handling charges, food-import requirements or other restrictions imposed by the destination country.
Unless checkout expressly states otherwise, these charges are not included in the product price or international shipping fee and may be payable by the recipient.
Customers should check local rules on importing pickles, preserved foods, edible oils, ingredients and packaged food products before placing an order.
If an order cannot be delivered because the destination country's rules prohibit importation, we will review the circumstances and explain the available resolution. Customs-related charges already incurred by third parties may not be recoverable.
 
8. Damaged, Missing or Incorrect Shipments
Please inspect the outer packaging and products as soon as reasonably possible after delivery.
If your order arrives damaged, appears tampered with, contains an incorrect item or is missing a product, contact us within 48 hours of delivery where possible, and provide:

  • Your order number.

  • Photographs of the parcel and shipping label.

  • Photographs of the affected product, seal and packaging.

  • A brief description of the issue.

Please retain the packaging until the issue has been reviewed. Do not consume a product if you suspect that it is unsafe.
We will review the claim and, where appropriate, arrange a replacement, refund or another suitable remedy under our Refund Policy and applicable law. A reporting guideline does not remove legal rights that may continue beyond that period.
 
9. Delays and Lost Shipments
If your order appears delayed or lost, contact us so we can check the tracking information and coordinate with the courier.
We will make reasonable efforts to investigate and resolve the issue. Any replacement or refund will be handled in accordance with the circumstances and applicable law.

 
12. Contact Us
For privacy questions, requests or complaints, contact:
Achaar Vichar
Shanti Nagar, Bhopal, Madhya Pradesh 462001, India
Phone / WhatsApp: +91 88190 01111
Email: support@achaarvichar.in
This policy should be read alongside our Terms & Conditions, Shipping Policy and Refund Policy.

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